Dimapur District Consumer Redressal Forum has ordered the Blue Dart Express Ltd., a courier company, to pay a compensation of Rs.30,000 to an individual for delaying consignments delivery.
The complainant Hosheto Achumi had filed a case against the courier company for non-delivery of his four consignments, which delayed for about 20 days, stated L. Luzukhu Achumi, the counsel for the complainant, in a press release. The counsel said it was proved beyond reasonable doubt that there was “a clear deficiency in the service.”
In a judgement order passed by Dimapur District Consumer Redressal Forum president, it was stated that the proprietor of Blue Dart, Heshito Swu, maintained that he had opened a service centre as Blue dart at Blue Hill station, Dimapur in 2015 with a few staffs without proper training and as such service deficiency have already caused to the complainant.
In his order, the forum president noted the respondent pleading guilty with “clean brace” acknowledging his weaknesses was “appreciable”. Also, noting that the respondent appeared to have recently established a new service centre, the forum president said, “…in view of the above facts and circumstances I am inclined to show leniency to the respondent this being the first offence committed by him.”
Considering his past antecedent, the forum president stated “I am satisfied to compensate the claimant” in the following manner: mental agony and inconveniences – Rs.7000, deficiency in service – Rs. 13,000 and cost of litigation – Rs.10,000, totalling Rs.30,000. The forum directed the respondents, Blue Dart Express, to deposit the awarded amount to the court accordingly within one month’s time failing which 9% of the interest per annum would be accrued to the awarded amount.