NVCO asks state govt to implement CPA 2019

Nagaland Voluntary Consumers’ Organisation (NVCO) has urged the state government to immediately implement the Consumer Protection Act (CPA) 2019 and Nagaland University to update the LLB study course/syllabus with the new Act, stating that the Consumer Protection Act, 1986 has been entirely replaced and no more applicable.
While pointing out that the responsibility for promotion and protection of consumer rights rests with all of us and more particularly with governmental agencies, NVCO said it was high time for the government to promote the basic rights of all consumers ensuring those rights were respected and protected from market abuses and social injustices which undermine the so called ‘Consumer Rights’.
However, NVCO said that the state government was yet to frame rules & regulations for the new Act, which was urgently needed to allow the functions of State Commission and District Consumer Disputes Redressal Commissions smoothly.
Further, NVCO also said that since the Consumer Protection Act, 1986 was no more applicable, the Nagaland University should also immediately update the LLB study course/syllabus with the new Act (CPA, 2019).
NVCO stated that the CPA, 2019 provides for the establishment of an executive agency known as the Central Consumer Protection Authority (CCPA) to promote, protect and enforce the rights of consumers, make intervention when necessary to prevent consumer detriment arising from unfair trade practices and to initiate class action including enforcing recall, refund and return of products, etc.
He also reminded all that State Consumer Helpline 1800-345-3701 functions as an alternate remedy mechanism for consumers for any query related to consumers’ grievances faced daily in the market.