TRAI conducts ‘Consumer Outreach Programme’ in Dimapur

Completing 25 years of its glorious existence and in continuance of its silver jubilee celebrations, Telecom Regulatory Authority of India [TRAI], regional office Kolkata conducted “Consumer Outreach Programme” for the telecom and broadcasting service consumers in Dimapur on March 28.
The ‘Consumer Outreach Programme’ was graced by joint director, Government of India, MSME facilitation Center, Nagaland, Tali Longchar, as the chief guest. He shared his thoughts about the role of Information and Telecommunication sector in the development of MSME enterprises. He highlighted that there are some un-banked blocks in Nagaland due to the absence of quality telecom network with required bandwidth for core-banking operation and needs urgent attention for telecom infrastructure development.
Senior research officer, TRAI Kolkata office, Debjit Saha in his welcome note, underlined that the programme was in furtherance to various initiatives taken by TRAI to generate awareness among telecom consumers about various regulatory provisions made available by TRAI for safeguarding consumer interests.
Joint advisor, regional office Kolkata, Amit Ghosal, highlighted various technical development taking place in communication arena and emphasized on the need for public participation in the process. He discussed about tower frauds taking place and underlined that TRAI, in no case is associated with activities related to acquisition of site for erection of tower.
Senior research officer of TRAI regional office, Debjit Saha, in his presentation, showed various provisions under consumer protection regulation under TRAI and explained about the complaint redressal mechanism available to the customers for lodging and resolving any complaint related to service. The programme was followed up with interactions with consumers regarding their issues with the service and sharing their experiences.
The programme was organized to educate customers regarding various initiatives taken by TRAI for safeguarding interest of the consumers and various regulatory provisions available for consumer protections.
The programme was attended by local residents of Dimapur district. It was also attended by officers of DoT and representatives of all Telecom Service Providers, MSOs and Consumer Advocacy Groups.