Nagaland IMDH Mokokchung conducts pioneering hospitality workshop

Dr. Imkongliba Memorial District Hospital (IMDH), Mokokchung in collaboration with Eagle Crest Training Academy and Consultancy (ECTAAC), Dimapur, conducted a two-day hospitality workshop on November 11 and 12, 2025 at the hospital’s Multipurpose Hall under the theme “United In Purpose, Caring Beyond Duty.”
The workshop, first of its kind in a government healthcare facility in Nagaland, aimed at enhancing patient-centred care, strengthening team unity, and improving workplace efficiency. It focused on reducing patient conflicts and litigation risks by fostering better communication, empathy and teamwork among hospital staff.
Medical Superintendent, Dr. Ademla Tinu, in her keynote address, highlighted the importance of addressing communication gaps in healthcare settings. “This workshop is not just about polishing speaking skills but transforming how healthcare workers interact at every level,” she stated. She emphasized that investing in staff communication and teamwork directly contributes to patient wellbeing and recovery.
Operations Head & HR, ECTAAC, Allin Awomi, lauded IMDH for initiating the programme and acknowledged its significance in setting a precedent for government healthcare institutions in the state.
Resource persons Asheli, Aviation Trainer and Team Leader, and Ayani Kikon, Soft Skill Trainer and Editor-in-Chief, facilitated sessions on patient priority handling, clear communication, and collaborative problem-solving. The workshop was conducted in three batches and included clinical, administrative and support staff who directly interact with patients.
IMDH expressed optimism that the training would lead to improved patient satisfaction, better outcomes, and a more unified team. The initiative is part of the hospital’s ongoing commitment to delivering quality healthcare to the community.
Established as one of the oldest district hospitals in Nagaland, IMDH is a 150-bedded facility serving Mokokchung and neighbouring districts including Longleng, Tuensang, Wokha and Zunheboto. It offers a wide range of services including emergency care, general medicine and surgery, orthopaedics, obstetrics and gynaecology, paediatrics, ophthalmology, pathology, radiology, anaesthesia, radiotherapy, ENT, physiotherapy, dental, AYUSH, dialysis, mental health, oncology (day care), and more. IMDH also plays a key role in supporting government health programmes and training health workers, with community participation as a cornerstone of its operations.