Nagaland: TRAI conducts COP in Wokha

The Telecom Regulatory Authority of India (TRAI) Regional Office, Kolkata, conducted a Consumer Outreach Programme (COP) on December 4 at Mount Tiyi College, Wokha, aimed at enhancing public awareness on telecom consumer rights and services.
The programme, held under TRAI’s ongoing initiative to safeguard consumer interests, witnessed participation from telecom service providers, students and members of the public.
Principal of Mount Tiyi College, Dr. Bweyhunle Khing, graced the event as the special guest, while vice principal Dr. Khyopenthung Tsopoe attended as the guest of honour.
Welcoming the participants, senior research officer, TRAI Kolkata, Nilay Dutta highlighted the legislative framework guiding telecom services in India and briefed attendees on the theme of the programme — consumer grievances and protection mechanisms.
Special guest highlighted TRAI’s role as telecom regulator and urged participants to make use of such platforms to upgrade their technical understanding while guest of honour, Dr. Tsopoe termed the awareness initiative timely and relevant, emphasizing the importance of strong connectivity in educational institutions.
A detailed presentation was delivered by Sh. Debjit Saha, senior research officer, TRAI, covering consumer-centric regulations related to value-added services, unsolicited commercial communications, mobile number portability, tariff systems, data services and complaint redressal mechanisms.
Participants were also introduced to TRAI-developed mobile applications such as MySpeed, MyCall, and the DND app, alongside tariff portals and network coverage mapping tools.
The session further educated attendees on emerging telecom frauds and TRAI’s new directions on curbing unsolicited communications.
A briefing was also given on the Sanchar Saathi portal and its integrated services including CEIR for lost or stolen phones, TAFCOP for SIM connection tracking, and ‘Chakshu’ for reporting fraudulent communication.
Cyber Crime Cell representative Tsenchumo from the SP Office, Wokha, delivered a session on cyber hygiene and fraud awareness while addressing public queries on cybercrime reporting mechanisms.
The programme concluded with an interactive session between participants, TRAI officials and telecom service providers, followed by a vote of thanks from Mount Tiyi College.