NEW DELHI, NOV 10 (IANS): WhatsApp’s new global head Kunal Shah has outlined three priorities: communication, digital payments and artificial intelligence (AI).
Shah said he spent four months understanding user expectations. WhatsApp, with over three billion users, would help people stay connected and complete activities within the app.
It plans to improve voice notes, group chats, stickers and video interactions. Users send over 10 billion voice messages and four billion stickers daily, he said.
WhatsApp will work with financial and telecom partners to simplify bill payments, financial services and connectivity while travelling. AI will help users find information, complete tasks and manage bookings and appointments, he added.
Wednesday, November 11, 2026